Akeni Help Desk Assistant for Enterprise IM

The publisher Akeni has produced this software that is required in most of the work places for all kind of help possible. The Help Desk Assistant is a text messaging system that allows companies to host their own web based live help systems without the interference of the third party. There is no need to install any IM software or Java/Active-X plugins on the customer`s computer. The built-in queue automatically distributes the load to all the available operators working. The stuff is an immense aid that can be used by the sales and services support staff who can interact with the customers in real time, without spending a heavy amount on long distance ISD calls or the delays caused in the break and make time of e-mailing.

The merits of using this application are: increased efficiency, decreased cost, instant communication, saves time, knowledge base, visitor tracking, canned replies, session transcripts, team based support and many more depending upon the use of this application.

keni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.